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KendooShop.com serve in Hong Kong and all international locations.
Most credit card orders placed online are shipped within 48 hours provided the items are in stock. Orders placed on the weekends or Hong Kong and China holidays will be processed the next business day.

The actual freight is subject to the one displayed on the settlement page. Customer will be responsible for all shipping charges if they request expedited shipping services such as overnight or second day shipping. Shipping charges are non-refundable. Undeliverable or refused orders, due to incorrect address and/or absence etc., will be refunded in the original form of payment less applicable shipping charges.

We serve all locations in the Hong Kong. We also ship to all international locations. Please be advised that shipping charges paid by the customer for all international shipments are exclusive of customs duties, brokerages and taxes. The customer will be solely responsible for such customs duties, brokerages and taxes in the event that such obligations take place.

Occasionally, a product will be back-ordered and not available for immediate shipment. In this case, we will immediately inform you of estimated date of availability via e-mail. We will send you the available items and keep the remaining order on a "back-order" status and ship them as soon as they become available. As a result, occasionally, you will receive multiple shipments for one order.

Any problems with a shipment that you have received, such as missing or incorrect items, must be reported within 72 hours. If items are missing from your shipment, contact us immediately. Do not open the packaging for any product that you received and do not discard the shipping box or any packing materials. If we determine that we need to start an investigation with the shipping company, they will need all items to remain intact.

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