Order Management

How do I place an order online? What happens next?
You can search our product catalog for the two-way radio and accessory(s) you are looking for. You can then follow the easily laid out steps to add the products you need to the shopping cart, and complete your order. Once you have completed the order (checked out), you will receive an e-mail from us confirming your order. You will receive a second e-mail as soon as we ship your order with tracking information.

Is my order secure on this site?
Absolutely! We use secure servers supporting industry standard 128-bit SSL (Secure Socket Layer) protocol. These internal servers are behind firewall protection. During the ordering process, transmissions move along the Internet in encrypted form and are decoded when they reach us. For more information please see our Privacy Policy.

Do you accept orders by mail or phone?
Yes, we do. Please visit our Corporate Account page, Purchase Orders page for details or call us +86-595-86753355 or Email us sales@kendooshop.com to place the order.

How can I cancel my order?
Please call us immediately at +86-595-86753355 or send us an e-mail with subject line 'Cancel Order,' including your full name and order number. We do our best to ship your orders within 24 hrs (excluding weekends and HK holidays) so if your order is already shipped we cannot cancel it. However, you may return it to us upon receipt by following guidelines in our Return Policy.

How can I return or exchange an item?
Please review our Return Policy to find out about returns and exchanges.

How can I get a refund?
If you are not satisfied with any of our product(s) in any way, we will gladly replace the product(s), or refund your money when the product(s) are returned within 30 days of purchase. After the initial 30 days of purchase, we offer replacements but no refunds for defective products up to 12 months from original purchase. Due to our aggressive pricing, shipping charges are non-refundable. Refunds are issued in the same form of payment as in the original transaction within 10 business days of receiving your return. Please review our Return Policy for more details on how to get a refund.

What happens when an item is back-ordered?
When an item is not available for immediate shipment, we inform the customer immediately of the estimated date of availability via e-mail. We will send you the available items and keep the remaining order on a "back-order" status. The back-ordered item is shipped as soon as it becomes available

How do I know if a product is available or not?
For information on product availability, please call our customer care personnel send us an e-mail to order@kendooshop.com. We will be glad to assist you.

How do I know if my order has shipped?
Once your order has been shipped, we send an e-mail to you with the tracking information for your package. If you have not received an e-mail, your order will be shipped shortly and you will receive an e-mail as soon as it is shipped. Please feel free to contact us at support@kendooshop.com if you have any questions.

How can I track my order?
As soon as we ship your order, we send an e-mail to you with the tracking number. You can use this number on the FedEx Website (www.fedex.com) to track your order. Alternatively, you can contact FedEx and provide the tracking number to a FedEx agent who will be happy to assist you.



Are your two-way radios and accessories refurbished or brand new?
KendooShop.com only sells BRAND NEW compatible two-way radios and accessories, manufactured by ISO 9001 certified manufacturing plants in conformance with quality standards and guidelines applicable to all two-way radios and accessories.

Are your products as good as brand name two-way radios and accessories?
Yes, they absolutely are. Our compatible or aftermarket battery packs are manufactured by ISO 9001 certified plants, using the highest quality materials, under same strict high standards and guidelines applicable to two-way radios and accessories. The only difference is the savings you will enjoy. Best of all, in many cases we provide warranties that are longer than the ones you would typically find with purchases. Lower prices, longer warranty and supreme quality all help you make a smarter buying decision and reward you with a better return on investment.

What is the shelf life of your two-way radios and accessories?
In order to ensure the customer’s benefit and our company own credit and reputation, the production of the radio products and accessories in our company will guarantee to keep the two- way radio host in good repair for 24 months, the accessories for 12 months except headsets or earsets of radios.

Do all of your products have money-back guarantee?
All of the products sold by KendooShop.com carry a 30-day money-back guarantee. If you are not satisfied with our products in any way, we will gladly replace the product or refund your money when products are returned within 30 days of purchase. After the initial 30 days, most defective products are still covered for replacement up to 12 months from original purchase but no refunds can be issued. Due to our aggressive pricing, we cannot refund shipping charges. Please refer to our Return Policy on how to initiate the return for replacement or refund process.


Shipping & Handling

What are the locations you ship to?
We currently ship to all locations in the Hong Kong and internationally. Please see our Shipping Policy for more information.

Do you offer overnight shipping?
We do offer overnight shipping at the request of the customer. For expedited shipping services such as overnight or second day shipping, the customer is responsible for all shipping charges.

What forms of payment do you accept?
We accept Visa, Master Card, American Express, and Discover via online services by Paypal. For establishments like school systems, colleges and universities, government and public safety organizations, Fortune 500 companies and Corporate Accounts members we also accept checks, electronic wire transfer (EFT) in US$, as well as the credit cards mentioned.

Do you offer government and corporate discounts?
Yes, we do. KendooShop.com offers generous discounts and many other benefits to government agencies and corporate end users that purchase in volume. If you would like to invite KendooShop.com to bid on any battery opportunity for your organization please contact us at +86-595-86753355 or Send E-mail to support@kendooshop.com.

To learn more please visit our Corporate Account page or Purchase Orders page.

Do you offer any special pricing for resellers?
No we do not. KendooShop.com is focused on providing end-users the highest quality batteries at the lowest possible price. We do not offer any special incentives or pricing to resellers or distributors. If you are a reseller, please feel free to call us at +86-595-86753355 to discuss special services we can provide.

How do I set up an account with KendooShop.com as a government agency, non-profit organization or corporate end-user?

We accept purchase orders and fax orders from establishments like school systems, colleges and universities, government and public safety organizations, and Fortune 500 companies. Such organizations are welcome to fax us purchase orders at+86-595-86753355. If your organization is not one of the above and you would prefer to purchase products from us via purchase orders, we welcome you to sign up for our Corporate Account Program.

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